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Job description

Choice is seeking to recruit a, Senior ICT Officer to provide a 3rd line support via the ICT service desk. Deploy, configure and maintain infrastructure, line of business applications and hardware within the Choice network..

Responsibilities

• 3rd Line End User Support
• Diagnose, resolve and document issues escalated via the ICT Service Desk
• Under direction of the Service Delivery Manager investigate the root cause of problems, document, and communicate any identified fixes to the Service Delivery Manager

Skills and Qualifications

Essential Skills

• Either a Degree in ICT or at least three professional level qualifications e.g. Microsoft, Citrix, AWS etc.
• Previous experience in a 3rd line role for a minimum of 2 years
• Experience of hosted cloud configuration, administration and licensing preferably Microsoft Azure
• Previous experience in the configuration, maintenance and troubleshooting of Windows Server 2016 and above
• Full driving license and access to a vehicle

Desirable Skills

• Experience of working within the Social Housing Sector
• Microsoft Azure certification
• Microsoft Office 365 and Exchange administration;

Further Information

Work time: To be confirmed.