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Job description

We are the Leading Independent Assessment Centre in the UK, offering access to a wide range of assessments that are normally out of reach to Private and Home Educated Candidates in a safe, calm and welcoming environment in our centres located across the UK. We are looking to add to our team in our Belfast Centre. Working hours 8:30am to 4:30pm Monday - Friday flexible during exam times full time. There will be some physical work required to set up rooms in readiness for examinations moving desks and chairs. This will be discussed during interview. Attributes desired but not essential: Experience within a busy exam’s environment is preferred. However, it is not entirely essential providing other related experiences can be demonstrated planning, logistics, scheduling. A sound knowledge of Microsoft Office Packages and MIS systems is highly desirable. Good general standard of A Level or equivalent standard education with qualifications to at least GCSE Level Grade C or 4 standards Excellent customer service skills, face to face, via email and telephone Knowledge or understanding of education systems Good communication and interpersonal skills ability to work in a team and independently Some knowledge of P&L and budgeting will be useful Smart appearance Ability to adapt quickly to different situations What do Tutors & Exams offer? 20 days annual leave plus public holidays Additional annual leave entitlement awarded for yearly service up to a maximum of 28 days and public holidays, Continuous training available for personal development, The opportunity to join the the company pension scheme after 3 months, Private healthcare available to all employees upon completion of probationary period, Staff discounts programme available to all.

Responsibilities

• Ensuring the centre is running in accordance with current Awarding Organisation regulations.
• Administering and organising public assessments, on behalf of Private Candidates, in line with current Awarding Organisation rules and national regulations.
• Prioritising workloads whilst delivering excellent customer service to candidates via email and telephone.
• Proactively seek feedback and resolve customers complaints at first point of contact.
• Have a presence within the local neighbourhood to promote our service and source alternative venues for hosting large volumes of exams on our busiest days.
• Invoicing, room booking, staff schedules and ad hoc duties as and when required by the business.

Skills and Qualifications

Essential Skills

• Excellent customer service skills, face to face, via email and telephone.
• Good communication and interpersonal skills ability to work in a team and independently.