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Job description

Do you come from an administrative/customer service background and looking for a role within the Public Sector? Apply today to find out more. About the role: Hourly Rate: £10.98 per hour Location: Belfast Hours of Work: Monday -Friday, 9.00am - 5.00pm (1 day starting at 8.30am) Holidays: 36 days pro rata Duration: Temporary, ongoing Please note closing date for this vacancy is 6th March 2024 - however you can register your interest for other upcoming vacancies by applying today.

Responsibilities

• Customer service queries via telephone and face-to-face.
• Supervision and training, providing advice and guidance for the public.
• All routine and repetitive processes are governed by detailed written instructions.
• Processes and procedures requiring a working knowledge of Housing Services section.

Skills and Qualifications

Essential Skills

• Hold a BTEC National Certificate or equivalent Professional or Technical qualification (Level 3) plus at least one years relevant customer service or general administrative experience OR,
• Have five GCSEs (Level 2) , or equivalent qualification, plus at least two years relevant customer service or general administrative experience OR,
• Can demonstrate three years experience in a customer advisor role and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training
• Candidates must demonstrate the relevant number of years experience in each of the following:
• (i) Experience of direct delivery of relevant customer service to the public via telephone or face to face
• (ii) Experience in dealing appropriately with customers in a challenging environment
• (iii) Experience in using a range of computer packages including Word, Excel, and Outlook etc.
• As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.