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Job description

The post holder will be responsible for providing an effective and timely communication link with the public and health care professionals in receiving and processing all telephone calls for the Emergency Service of NIAS. In addition, he/she will operate the Computer Aided Dispatch System (CAD) and integrated Command and Co..

Responsibilities

• To be responsible for the receiving, processing and accurate recording of patient related information for all emergency, urgent and routine calls onto the CAD System.
• To receive and process emergency calls utilising the Advanced Medical Priority Dispatch System (AMPDS) to obtain an initial assessment of both the patient and scene in an efficient manner conducive to caller cooperation.

Skills and Qualifications

Essential Skills

• Five GCSEs at Grade C or above, including English/English Language or equivalent educational qualifications plus a minimum of one years experience working in a customer orientated environment/organisation Or A minimum of two years experience work
• Must hold Emergency Medical Dispatch Certification and must achieve recertification every 2 years which includes First Aid and a set period of continued dispatch education.

Desirable Skills

• Knowledge of medical terminology

Further Information

Emergency Ambulance Control.