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Job description

The post holder will be a part of a team that will create a welcoming and inclusive environment for anyone visiting someone in prison. The role is varied, and you will support in all areas as and when required this includes welcoming visitors initially at the visitor centre, offering support and guidance, canteen duties, childcare, cleaning and general day to day activities required. The post holder will be required to deliver hospitality services within the centres. .

Responsibilities

• To promote a friendly, caring and supportive atmosphere welcoming all who attend the visitor centres, buses and visiting halls.
• Support provision of Visitors Centre canteen facilities.
• Assist in the preparation and serving of food and drinks in the visits area.
• Clean and maintain canteen, kitchen equipment, visitor centres and toilets.
• Maintain health and safety standards and participate in cleaning duties.
• Building relationships over time to build trust and offer support and signpost to other services within the prison and beyond.
• To participate in family seasonal events for families and children.
• Keep appropriate records.
• Liaison with prison staff on behalf of visitors as appropriate.
• To undertake any relevant training in relation to the post such as NVQ in Childcare and Food Safety and Hygiene.
• To undertake any other duties as required by the Visitor Centre Supervisor.

Skills and Qualifications

Essential Skills

• NVQ Level 2 qualification or equivalent in Childcare or willingness to obtain within 6 months.
• Experience of working directly with children, young people or directly with adults & families.
• Experience of working in a team and also of using own initiative.
• Ability to work in a challenging environment and remain calm.
• Good interpersonal skills and the ability to relate sensitively to the needs of prisoners families.
• Obtain a basic food and hygiene award or willingness or willingness to obtain within 6 months of appointment.
• Good understanding of safeguarding.
• Good understanding of confidentiality and data protection.

Desirable Skills

• Experience of working in a Tea-bar environment or other retail outlets or working in an environment where customer service is important.
• An awareness and understanding of the challenges facing those working in a custodial setting.
• Health and safety or First Aid Certificate.
• Experience of working within the Criminal Justice System.
• A minimum of 1 years experience of working directly with children, young people or directly with adults & families.
• Experience of working with families under stress.