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Job description

This role will deliver services for vulnerable customers who are based in Great Britain and who are seeking assistance with Universal Credit (UC). The role will primarily be an element of taking initial verification action on specific social rented sector cases to enable UC customers rent to be verified following the annual rent change in April. It is likely that this work will change from the beginning of June when staff will move to another area of UC work. At this stage there is a likelihood that some inbound and/or outbound telephony will be involved in the role and full training will be provided..

Responsibilities

• Working within the Department for Communities in the Northern Ireland Civil Service, as part of a Flexible Resource Team

Skills and Qualifications

Essential Skills

• Excellent customer service skills
• Strong call-handling attributes
• Ability to build rapport with colleagues and customers
• Effective verbal and written communication skills
• Ability to work within and contribute to a team environment
• Time keeping
• Ability to work accurately within specific deadlines and to achieve relevant targets
• Basic IT skills / computer literacy with an aptitude for learning new systems
• Organised with good time management skills
• Excellent interpersonal skills
• Excellent work ethic with a desire to personally develop

Further Information

These roles are full-time, office based.  Working from home may become available in the future.