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Job description

We are recruiting Customer Service roles within the Customer Care department. You will be responsible for overseeing all matters relating to Customer Care of the Internet Brands associated with Complaints Trustpilot Social Media and Telephone calls. You will ensure the business is fulfilling its obligations with regards to the regulatory requirements when dealing with and handling complaints. You will receive and respond to all formal complaints and data access requests relating to the Internet business. You will oversee all matters relating to telephone calls received through the cancellation line and internal diary requests. You will also respond to all social media comments from Twitter Trustpilot Google reviews and the Blog. .

Responsibilities

• You will be responsible for overseeing all matters relating to Customer Care of the Internet Brands associated with Complaints Trustpilot Social Media & Telephone calls.
• Experience and proven knowledge of Call Handling Systems.
• Excellent and proven decision making skills.
• Must be willing to pursue APA CIP insurance qualifications.

Skills and Qualifications

Essential Skills

• Minimum of 12 months experience in Customer Services preferably in the insurance industry
• Minimum of 2 passes at GCSE at Grade C or above or equivalent higher qualifications including English Language and Maths related subject.
• Excellent communication skills both written and verbal.
• Able to demonstrate a high level of confidentiality.

Desirable Skills

• Excellent knowledge of Complaints handling FCA and TCF rules & regulations.

Further Information

Benefits. 37.5 hour per week Monday Friday 9am to 5pm. Hybrid model one week in the office and one week at home. Must have own facilities to work from home, strong internet connection and a private room to work from. You must live within travelling distance of the office. 30 days annual leave inclusive of 4 bank holidays. The successful candidate will be required to complete a four week comprehensive training program providing you with the skills and product knowledge that you need to be successful in this role. Employees receive discount on their insurance policies purchased through the Company.