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Job description

Carry out reception, telephone and clerical duties competently and efficiently. Provide a point of contact for patients and act as a focal point of communication between patients, doctors and other health personnel. Receive, assist and direct patients in a courteous, efficient and effective manner. Provide general assistance to the surgery team and project a positive and friendly image to patients and other visitors either in person or on the telephone..

Responsibilities

• Receive and direct patients consulting with the surgery team
• Respond to all queries and requests for assistance from patients and visitors at reception
• Explain surgery arrangements adhering to protocols
• Ensure telephones are answered
• Divert calls and take messages, ensuring accuracy of detail
• Book appointments for patient ensuring sufficient information is recorded to identify patient/medical needs.

Skills and Qualifications

Essential Skills

• 5 GCSEs at Grade C or above, including English Language and Mathematics or equivalent.
• Excellent Communication skills.
• Keyboard Skills; computer Literacy; Experience of Microsoft Office Package.

Desirable Skills

• Relevant experience in an administrative role within a Healthcare setting e.g. GP Surgery, Hospital or Community Pharmacy.
• Experience in Emis Web desirable but not essential.

Further Information

This job is initially 16 hours (2 days a week) with these hours increasing to 32 hours (4 days a week) from June 2024. This job is a temporary contract to cover a maternity leave however could result in a permanent post. Requirements of the job would be to work between the hours of 8.30am-6.00pm Monday-Friday. Location: Richhill Health Centre, Richhill, County Armagh.