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Job description

To provide a safe, clean and welcoming environment for clients, staff and users of the Foyle Women’s Aid Centre and residential accommodation, reflecting the ethos of Foyle Women’s Aid in all interactions with members of the public visiting or telephoning the Centre..

Responsibilities

• Work in a supportive role with vulnerable families. Promote and develop a relaxing and positive environment in the FWA residential accommodation for the families living there.
• Ensure the preparation and cleaning of the FWA Centre accommodation for the arrival and departure of new clients. Complete inventory checklists on each accommodation unit prior to and after it has been occupied.
• Prepare conference rooms and catering for meetings, courses and events as appropriate.
• You will be the first point of contact at reception and provide a warm welcome by greeting incoming guests and clients. You will ensure everyone who enters the Centre signs into the Visitor Book, are directed appropriately and inform relevant staff.
• Effectively answer, screen and transfer any incoming calls, providing basic information when required, and the communication of messages to the appropriate team member. Record and distribute incoming post. Distribute Welcome Packs to new residents.
• Collect and record weekly charge payments from clients. Encourage womens participation in all aspects of the day-to-day activities provided by FWA.
• Work closely with and assist the Support Services Team in identifying and responding to the needs of families by giving practical support and assistance to women and children moving into FWA accommodation.
• Inform relevant staff when women and children are leaving the residential accommodation. Accurately maintain the records for the monitoring of information as required. Perform any other clerical duties as appropriate.
• Conduct spot checks in the client accommodation units to ensure that the health and safety regulations are being adhered to.
• Induct residents into FWA accommodation, showing them the layout; how equipment is operated; providing a Welcome Pack; explaining the licence agreement, rules and regulations; and how to report any issues or concerns.
• Conduct risk assessments with new residents, and regularly audit/check health and safety within the premises. Carry out weekly health and safety checklist/risk assessments, fire drills and other checks.
• Keep accurate and up-to-date records of all risk assessments and other checks Grounds Maintenance: Report any maintenance issues and health and safety issues arising to the Maintenance Officer, and ensure that log book/database is accurate
• In compliance with FWA Health & Safety Policy, both staff and residents are collectively and individually responsible for the health and hygiene in the residential accommodation.
• Confidentiality/Data Protection. Public Relations. Supervision and Training. Be aware of your own training needs and attend relevant training courses in consultation with your Line Manager. Any Other Tasks.

Skills and Qualifications

Essential Skills

• At least 1 years relevant experience in working with young people or vulnerable adults. Competence in MS Office and report-writing.
• Possess good organisational and administrative skills. An ability to work flexibly as part of a team and to take responsibility for own work with minimum supervision. Excellent communication and interpersonal skills.
• Capacity to handle pressure and to be adaptable to changing demands. Act with integrity. Possess a full driving licence and use of a car for business purposes. Complete and pass the Enhanced Access NI Check.
• Work evenings and weekends on a weekly basis as part of the rota. Travel: working and travel to more than one site will be required to fulfil the demands of the post.

Desirable Skills

• At least an NVQ Level 2 or equivalent in a relevant discipline.
• At least 2 years relevant experience in working with young people or vulnerable adults.
• Demonstrate experience of working in a residential setting.
• Conducting Health and Safety checks.