---

Job description

Newington HA is seeking to recruit a full-time Senior Officer. The Senior Officer will be responsible for supervising a team of staff within the Communities Team, ensuring objectives set are achieved, under the direction of the Communities Manager. The Senior Officer will also be responsible for the day-to-day management of the communities team. This will include the delivery of a high quality and effective frontline housing management and response maintenance service and the achievement of continuous improvement in accordance with standards and objectives set..

Responsibilities

• Responsible for supervising a team of staff within the Communities Team, ensuring objectives set are achieved, under the direction of the Communities Manager
• Responsible for the day-to-day management of the communities team

Skills and Qualifications

Essential Skills

• 3rd level qualification and 2 years experience working in a social housing environment
• Or Educated to A level standard or equivalent with 3 years experience working in a social housing environment
• Or 5 years experience working in a social housing environment
• Knowledge and experience of managing rent accounts Knowledge of Welfare Reform and welfare benefits
• Working knowledge of Housing Selection Scheme, transfer assessments, tenancy assignment, successions and direct exchanges Liaison and engagement with tenants and/or community groups
• Experience of multi-agency and partnership working
• Experience of using Microsoft Office packages Ability to work with accuracy and strong attention to detail
• Possess good verbal communication skills with the ability to consult and converse with tenants and community partners Previous experience of research to develop policies and/or guidance
• High levels of self-motivation with ability to work on own initiative Ability to work well as part of a team Ability to be flexible and to handle sensitive and confidential information
• The ability to deal with problems/enquires in a diplomatic and sensitive manner A high level of organisational skills and the ability to prioritise workload and meet deadlines
• Willingness to work outside normal office hours on occasions such as attending lunch and evening meetings Post-holder will be required to have a current driving licence

Desirable Skills

• Professional Qualification or Membership of Professional Body
• Previous experience of managing staff
• Knowledge or experience in working in a response/planned maintenance or development department Knowledge of community development and tenant participation in social housing

Further Information

Newington HA is an equal opportunities employer. We welcome applications from all suitably qualified persons. We would particularly welcome applications from disabled persons as they are currently underrepresented within our workforce. Closing date for completed applications is 12:00 noon Monday, 22nd April 2024. Main Terms and Conditions of Employment - see Recruitment Pack for further information.

Application Information

Application packs can be obtained by contacting Newington HA's Office on 02890 744055 or emailing: admin@newingtonha.co.uk or in writing to: Newington Housing Association, 300 Limestone Road, Belfast, BT15 3AR The pack is also available in alternative formats upon request.