---

Job description

The Employer is : SAINTFIELD MEDICAL PRACTICE. .

Responsibilities

• Be the link between patients and other members of the Surgery team.
• Deal with hand completed repeat prescriptions and fit notes for patients after confirming name and address details.
• Respond to all queries and requests for assistance from patients and visitors at reception in an efficient and courteous manner.
• Ensure reception and waiting areas are neat and tidy.
• Advise patients of relevant charges for private services, accept payment and issue receipts for same.
• Explain Surgery arrangements to new patients and those seeking temporary cover, adhering to relevant procedures.
• Receive and make calls as required.
• Divert calls and take messages as appropriate ensuring accuracy of detail and prompt appropriate delivery.
• Working knowledge of telephone system during and after hours e.g. emergency line.
• Deal with patient requests for appointments, prescriptions and home visits as per Surgery protocol.
• Book interpreters and ambulances as and when required, as per Surgery protocol, and record details when booking completed.
• Ensure that telephones are at all times answered promptly and politely.
• To achieve the aims and corporate objectives of the Surgery by carrying out reception, telephone and clerical duties competently and efficiently.
• To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other health professionals.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective manner.
• Provide general assistance to the Surgery team and project a positive and friendly image to patients and other visitors, either in person or on the telephone.
• Responsible to the Practice Manager.

Skills and Qualifications

Essential Skills

• Extensive experience in dealing with members of the public - telephone and face to face.
• Excellent communication and interpersonal skills.
• Proven experience of Microsoft Office applications.
• Ability to work flexibly as part of a team.

Desirable Skills

• 5 GCSE passes (or equivalent) at Grade C or above including English and Mathematics.
• Ability to deal with challenging situations or individuals.

Further Information

The Employer is : SAINTFIELD MEDICAL PRACTICE. Although this is a part-time temporary opportunity, hours may be extended, and it could lead to a permanent position. The job advert may end before the closing date if requested by the employer. Location: Saintfield Health Centre Wage: To be confirmed.

Application Information

JOBSTART IS OPEN TO 16-24 YEAR OLDS. If you are on UC contact your Work Coach via your Journal. If you are in receipt of JSA, IS or ESA phone a Work Coach on 0300 200 7807. If you are 16-24 years old, unemployed, not in education or training and not in receipt of benefits phone 028 90726788.