Medical Receptionist
Job description
The Employer is : SAINTFIELD MEDICAL PRACTICE. .
Responsibilities
- Be the link between patients and other members of the Surgery team.
- Deal with hand completed repeat prescriptions and fit notes for patients after confirming name and address details.
- Respond to all queries and requests for assistance from patients and visitors at reception in an efficient and courteous manner.
- Ensure reception and waiting areas are neat and tidy.
- Advise patients of relevant charges for private services, accept payment and issue receipts for same.
- Explain Surgery arrangements to new patients and those seeking temporary cover, adhering to relevant procedures.
- Receive and make calls as required.
- Divert calls and take messages as appropriate ensuring accuracy of detail and prompt appropriate delivery.
- Working knowledge of telephone system during and after hours e.g. emergency line.
- Deal with patient requests for appointments, prescriptions and home visits as per Surgery protocol.
- Book interpreters and ambulances as and when required, as per Surgery protocol, and record details when booking completed.
- Ensure that telephones are at all times answered promptly and politely.
- To achieve the aims and corporate objectives of the Surgery by carrying out reception, telephone and clerical duties competently and efficiently.
- To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other health professionals.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective manner.
- Provide general assistance to the Surgery team and project a positive and friendly image to patients and other visitors, either in person or on the telephone.
- Responsible to the Practice Manager.
Skills and Qualifications
Essential Skills
- Extensive experience in dealing with members of the public - telephone and face to face.
- Excellent communication and interpersonal skills.
- Proven experience of Microsoft Office applications.
- Ability to work flexibly as part of a team.
Desirable Skills
- 5 GCSE passes (or equivalent) at Grade C or above including English and Mathematics.
- Ability to deal with challenging situations or individuals.
Further Information
The Employer is : SAINTFIELD MEDICAL PRACTICE. Although this is a part-time temporary opportunity, hours may be extended, and it could lead to a permanent position. The job advert may end before the closing date if requested by the employer. Location: Saintfield Health Centre Wage: To be confirmed.
Application Information
JOBSTART IS OPEN TO 16-24 YEAR OLDS. If you are on UC contact your Work Coach via your Journal. If you are in receipt of JSA, IS or ESA phone a Work Coach on 0300 200 7807. If you are 16-24 years old, unemployed, not in education or training and not in receipt of benefits phone 028 90726788.
- Vacancy ID
- 1649849
- Job Sector
- Secretarial and Administration
- Area
- Co Down
- Location
- Ballynahinch
- Salary
- To be confirmed.
- No. vacancies
- 1
- Contract Type
- Temporary
- Weekly hours
- 25
- Published date
- 09/04/2024
- Closing date
- 21/05/2024
- Worktime
- 8:15am - 6:00pm