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Job description

Glendermott Medical offers a high-quality general medical services to its patients. Operate the practice computer system with responsibility for accurately updating and maintaining patient records. Manage patient telephone requests in an effective and efficient manner..

Responsibilities

• Operate the practice computer system with responsibility for accurately updating and maintaining patient records.
• Manage patient telephone requests in an effective and efficient manner.
• Operate the patient appointments system to ensure efficient running of clinics including dealing with patients who need to be seen urgently.
• Deal with requests for acute and repeat prescriptions and ensure they are ready for collection within the timescale set by the practice.
• Liaise with external organisations i.e. Hospitals, Health Trusts and the Northern Ireland Ambulance Service, to include passing on and receiving messages in line with practice procedures.
• Deal with general patient enquiries, directing and guiding patients as appropriate.
• Provide administrative support e.g. opening and scanning incoming mail, processing outgoing mail etc.

Skills and Qualifications

Essential Skills

• Educated to GCSE level or equivalent.
• Experience of working with the general public.

Desirable Skills

• GCSE Mathematics & English (Grade C or above).
• AMSPAR Receptionists qualification.
• NVQ Level 2 in Health & Social Care.
• Experience of administrative duties.
• Experience of working in a health care setting.

Further Information

Glendermott Medical Practice reserves the right to enhance the shortlisting criteria.