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Job description

Libraries NI seeks to recruit a Senior Services Manager for Collections, Stock and Reader Development. The SAO role is central to ensuring continuous innovation in development and effective delivery of services that contribute to strategic outcomes which have a positive impact on customers. The postholder(s) will take the lead on behalf of Libraries NI on the development, co-ordination, and effective management of a specific functional area (currently Customers, Collections, Online Services and Service Support) that underpins Libraries NI services. The postholder(s) will work collaboratively, with managers and staff across the library service network, to deliver service priorities. They will have an important role in developing partnerships with a range of internal and external partners. This is a permanent role supporting the provision of library resources and library services to our customers. .

Responsibilities

• Policy and Strategic Development.
• Increasing participation and widening access.
• Staff Management and Development.
• Managing resources and systems.
• Managing Partnerships.
• Professional Development and Awareness.

Skills and Qualifications

Essential Skills

• A third or higher level qualification and a minimum of three years experience of the management of resources (i.e. any of the following - physical, staff, stock or financial) and services.
• OR At least five years experience of the management of resources (i.e. any of the following physical, staff, stock or financial) and services.
• A minimum of three years experience in the delivery and achievement of service objectives/targets in the last seven years.
• Experience of working with internal and external stakeholders and in developing partnerships, to achieve successful outcomes.
• Demonstrate experience of developing and delivering services to enhance the customer experience.
• Experience of leading and/or supporting the successful implementation of organisational and/or cultural change programmes.
• Have access to a suitable vehicle (appropriately maintained and insured for Libraries NI business) or other suitable form of transport to enable the successful candidate to fulfil the requirements of the post to the satisfaction of Libraries NI.
• Ability to work a range of hours including evenings and weekends as required.
• Have no criminal record which would prevent working with children or adults at risk.

Desirable Skills

• A professional library qualification.

Further Information

The base location for this post will be agreed upon appointment but two days a week will worked in either Ballymena Regional Admin Centre or Armagh Regional Admin Centre, again to be agreed on appointment. Terms and Conditions of employment are National Joint Council for local government and successful post holders will have access to: Minimum 26 days annual leave plus 12 statutory holidays Local Government Pension Scheme and benefits Occupational Sick Pay Scheme Occupational Health Services Access to Private Health Care Schemes Health and Wellbeing Employee Assistance Provision Learning and Development opportunities Enhanced Maternity/Adoption and Paternity Leave Flexible Working / Work Life Balance Career Break scheme The closing date for applications is Monday 29 April 2024 at 11:59pm. Libraries NI is responsible for the provision and delivery of a public library service in Northern Ireland, connecting people with information, ideas and experiences. Our values are Caring, Responsive and Accountable strengthening a culture that is inclusive, engaging, supportive and provides opportunities for our staff to advance their career and deliver excellent customer focused services We are an equal opportunities employer. We welcome applications from all suitably qualified persons. All appointments will be made on merit. Where a competition identifies more appointable candidates than there are available vacancies, a Reserve List may be created in order of suitability for further appointments within Libraries NI. This may be used for up to 12 months to fill the same or like vacancies with a similar job description and personnel specification and on the same salary scale, normally within the same location/department without further testing of merit.