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Job description

Responsibility for reception & administration within the Medical Practice. .

Responsibilities

• Greeting patients in person and on telephone, making, cancelling appointments.
• Update patients computer records as directed.
• Liaising with various agencies where required to provide repeat prescriptions when authorised.
• Coordinate patient appointments, hospital letters etc with staff members to ensure procedures are effective.
• Ordering ambulances and booking interpreting services and secondary care appointments as directed by the GP.
• Other administrative & customer care duties as directed by the surgery management.
• Process incoming & outgoing mail.
• Other administrative & customer care duties as directed by the surgery management.

Skills and Qualifications

Essential Skills

• Previous experience in a similar role (to include telephone & face to face contact).
• 5 GCSEs grade A-C including Maths & English or equivalent.
• Ability to work alone and in a team.
• Proven verbal, written & interpersonal skills.
• Flexibility to cover sickness & holidays.
• Fully computer literate.

Desirable Skills

• Working within a GP surgery advantageous however full training will be given.
• Experience in a customer care role.

Further Information

On-site parking.