---

Job description

Managing the daily booking requests from members for the day-to-day delivery of Bridge Transports accessible transport services. Responsibility for receiving calls, recording booking information and entering data to our computer system and maintaining logs and other relevant information. Updating the membership database, processing and reconciling weekly driver’s schedules. .

Responsibilities

• To co-ordinate and maintain the computerised booking system for the service, including receiving and logging bookings, route scheduling and the preparation of driver daily schedules.
• To use the in-house radio system, phones and computer system efficiently to communicate regularly with drivers.
• To provide drivers with required information to carry out their driving duties.
• To update bus maintenance files and ensure all vehicle check sheets are filed and vehicles are booked for any servicing required with our preferred list of agents.
• To liaise closely with the administration manager on related dispatch duties.
• To always provide a caring and supportive service to members.
• To undertake any relevant training as may be required by Bridge Accessible Transport.
• To undertake any other duties as may be required from time to time by Bridge Accessible Transport in keeping with the status of the post.

Skills and Qualifications

Essential Skills

• Proven experience within an administration environment, preferably transport related.
• Computer literate with good keyboard skills.
• Organisational and multitasking abilities
• The ability to work on own initiative and as part of a team.
• Active listener with excellent communication skills.
• Knowledge and understanding of the needs, including mobility needs, of people with disabilities.
• An understanding of and a commitment to equality of opportunity.
• An understanding of and a commitment to the Values of Bridge Accessible Transport.

Desirable Skills

• Whilst elements of the essential criteria of the Personnel Specification will be the basis for short-listing, these may become more stringent by the tightening of the criteria.

Further Information

This post carries a 4 month probationary period. Pension contributions of 3 per cent. 20 days annual leave plus 10 bank holidays. The leave year runs from 1st Jan - 31st Dec. Ongoing training and development.