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Job description

Reporting to the Operations Manager, the post holder will be responsible for the following To deliver high quality innovate activities and programs whilst ensuring excellent customer service and maximizing revenue opportunities. To assist in the development of all relevant health and safety protocols and procedures for all activities on offer. To ensure that all necessary equipment is prepared for daily use and maintained to a high standard that conforms to relevant health and safety criteria. To ensure that health and safety systems and procedures for all activities are adhered to by all customers and staff and that equipment is correctly used, stored and maintained. To ensure that daily, weekly and monthly site inspections are carried out and duly recorded with any issues appropriately actioned. To ensure all maintenance records, health and safety records and security procedures are kept up to date. To obtain a full job description please email sharon@colinglen.org.

Responsibilities

• The successful candidate will hold a vital customer facing position within the organisation and as such is expected to show enthusiasm, commitment and passion for the projects and activities we will be delivering.
• To teach and demonstrate safe and effective use of the main attractions of low/high ropes course, Zip line and Alpine Coaster providing the necessary coaching and supervision.
• To ensure that all records including consent forms and health/ safety forms are appropriately completed, filed and stored.
• To undertake cash handling and reception duties if required in order to process a group or large party.
• To undertake any other duties required by Management in the development and management of other events and activities which are part of the ethos and strategy of the Colin Glen Trust.

Skills and Qualifications

Essential Skills

• Minimum of 3 GCSEs including English Language and Maths or equivalent.
• Customer care experience.
• Excellent oral and written communications skills. Excellent judgement and reasoning abilities.
• Ability to work as part of a team.

Desirable Skills

• Previous experience or employment in an outdoor activity centre.
• Demonstrable experience of working on high or low ropes course operations or similar accreditation.
• Recognised First Aid qualification. Driving licence.