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Job description

The post-holder will be a member of the Advice Worker team. As an Advice Worker you offer a criminal injuries compensation service to assist victims of violent crime apply for compensation. Your primary responsibilities will be the effective operation, support and case management of applicants applying to the scheme; supporting victims to complete Victim Personal Statements and for the promotion of these and other relevant Victim Support services. The post-holder is responsible for meeting with and representing clients at hearings, therefore travel around Northern Ireland will be required for which travel reimbursement is paid. .

Responsibilities

• Follow the organisational procedures and statutory requirements of the compensation process ensuring consistency and effectiveness of delivery in line with the defined standard of service as agreed with the Department of Justice.
• Achieve standards of performance and performance targets in line with Conditions of Grant funding laid down by the Department of Justice.
• Provide support and guidance to staff and volunteers, when necessary, regarding compensation queries at all stages of the process. Including participation in training sessions when possible.
• Please see job description for full details.

Skills and Qualifications

Essential Skills

• Achieved A level standard
• Minimum of 2 years experience in a similar role as an Advice/Advocacy worker or related field.
• OR
• A minimum of 5 years experience in a in a similar role as an Advice/Advocacy worker or related field
• Please see job description for full details.

Desirable Skills

• Sound knowledge of the Northern Ireland Criminal Justice sector
• Knowledge of the Northern Ireland Criminal Injuries Compensation Scheme would be advantageous
• Knowledge of the Victim Support NI or the issues affecting Victims of Crime in Northern Ireland would be advantageous
• Please see job description for full details.