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Job description

The successful applicant will join the Services Centre team dedicated to providing a high level of customer service. In this fast-paced role, you will answer incoming calls from tenants, stakeholders and the general public and make outgoing calls to ensure excellent service delivery and problem resolution. .

Responsibilities

• In this fast-paced role, you will answer incoming calls from tenants, stakeholders and the general public and make outgoing calls to ensure excellent service delivery and problem resolution.

Skills and Qualifications

Essential Skills

• Three GCSE/O Level passes Grades A-C or equivalent including GCSE English AND
• At least 1 years Customer Service Experience.
• Or 6 months experience in a Call Centre Environment AND 1 plus year Customer Service Experience.
• Proficient in a range of IT packages.
• Proficient in written and spoken English.

Desirable Skills

• Experience of working within the housing sector
• ECDL level qualification (or equivalent) or RSA/OCR Stage 1 in Word Processing (or equivalent).
• Experience of working in a call centre environment