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Job description

The CSU supervisor will be responsible for the day to day supervision and support of staff within front line operational teams within the CSU, and providing support for the CSU management team, including provision of information and statistics, and involvement in policy development and training where required. Please see employer website for full job details & person specification..

Responsibilities

• The CSU Supervisor will support the CSU Team Leader and the CSU Manager in the day-to-day running of one of the Customer Services Units.
• The CSU Supervisor will be responsible for the supervision of a front-line operational team and the provision of support across a unit, including policy development and training.
• To provide information and statistics to facilitate the management of the CSU including completion of daily, weekly, monthly and quarterly reports.

Skills and Qualifications

Essential Skills

• Possess a BTEC National Cert/Diploma or equivalent level qualification (Level 3).
• Can demonstrate at least three years relevant experience working within Customer Services.