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Job description

The Team Leader will oversee and co-ordinate the work of Support Workers. He/she will work in conjunction with other Team Leaders to ensure the seamless provision of services ranging from in-hostel support through to the resettlement of homeless men, many of whom have complex needs. He/she will contribute to the effective and efficient organisation and management of the hostel in accordance with agreed professional standards and operational policies..

Responsibilities

• Ensure the referral and induction process for service users is undertaken in accordance with Clarendon Shelters procedures.
• Undertake an assessment of a service users needs and risk to ascertain intervention level required.
• Assist in developing focused outcome-based support plans to encourage service users toward independent living.
• Ensure the service user is involved in and consulted on all aspects of their support where possible.
• Make full use of available services and through liaison with relevant services such as the Social Security Agency, Housing Benefit Branch, NIHE.
• Ensure the needs of service users are effectively met promoting independence through support, development, and progression.
• The above should not be regarded as conclusive or definitive. It is a guideline within which the individual jobholder works and may be altered or amended to meet changing needs.
• Convene team meetings and allocate a Key Worker, taking account of individual workloads.
• Carry out ongoing four weekly reviews to ensure that all elements of the Support Plan are being actioned by the appropriate staff.
• Manage activities around tenancy support including developing links to assist with a move on plan.
• Lead and motivate staff to perform effectively and in line with internal and external quality standards, the Quality Assessment Framework and organisational policy and procedure and contract requirements.
• To lead the team in providing a stimulating, client focused and supportive environment to meet the social, emotional, physical, health and resettlement needs of residents.

Skills and Qualifications

Essential Skills

• At least one year's paid or two years voluntary experience working in the homelessness field or related sector.
• A minimum of six months experience of leading a team.
• GCSE English Language and Maths Grade C higher or equivalent.
• Effective communication and interpersonal skills.
• Knowledge of the issues associated with homelessness and the support needs of homeless people. The ability to contribute to on-going assessment of the support needs of vulnerable adults and children in accordance with Supporting People procedures.
• The ability, willingness, and flexibility to work on a day/night shift rota if required. Awareness of the security, health and safety issues within a shelter.

Desirable Skills

• Two years paid experience in the homelessness field or related sector.
• Qualification in housing management, social work or mental health or other relevant qualification.
• Full Driving Licence valid in the UK.

Further Information

Location: Crawford Square, Derry/Londonderry. Please email completed application form and monitoring forms to: hr.talent@nwmm.co.uk Closing Date for Applications: Friday 31st May at 5.00pm.