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Job description

The Branch Administrator is a vital role of our branch success, as it ensures back office operations are carried out efficiently and effectively, whilst encompassing our customer first culture. 30 hours a week position, with flexibility on how the hours are met. Branch opening hours are Monday - Thursday 07.30 - 17.00 Friday 07.30 - 16.00 Saturday 08.00 - 12.00 and we are flexible to consider a variety of working hours/patterns to suit your needs!.

Responsibilities

• Manage all customer accounts to ensure they are balanced.
• Follow up with credit and debtor accounts as required.
• Solve and direct incoming enquiries as appropriate.
• Advise customers of payment methods and account offerings.
• Answer the phone in a professional and courteous manner.
• Work with JP Corry branch and central teams to manage credit control.
• Liaise with the National Payment Centre as required.
• Any other duties as may be deemed necessary to ensure business objectives are met.
• Help out on a busy trade counter and shop floor as required.

Skills and Qualifications

Essential Skills

• Proven experience working in a similar financially focused administration role.
• Ability to work with Stirling and Euro currency.
• Methodical, with the ability to prioritise workload.
• Good communication skills.
• Understanding of the building and construction industry would be advantageous, though not essential.