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Job description

To ensure that an efficient, effective, customer orientated and comprehensive housing management service is provided to applicants, tenants, licensees and other customers in accordance with Choice policies, procedures, current law, regulatory guidelines, current best practice and the Association’s service standards. Please see employer website for full job details & person specification..

Responsibilities

• Provide an efficient, responsive and excellent customer focused Housing Management Service to our customers
• To respond, record and investigate all cases of Anti-social Behaviour (ASB) in accordance with Choice's polices and procedures, endeavouring to resolve ASB using a range of solutions and attending court when necessary
• To develop and maintain positive working relationships with local partners and agencies including Local Councils, PSNI, Social Services, communities and the general public

Skills and Qualifications

Essential Skills

• Degree in any discipline plus 1 year's experience in a customer facing role in a social housing setting
• Or CIH Level 4 plus 2 years experience in a customer facing role in a social housing setting
• Or 5 GCSEs in any discipline (A-C) plus 3 years experience in a customer facing role in a social housing setting
• Experience of implementing the rules of the Housing Selection Scheme; to include tenancy management (Transfer Applications, Assignment of tenancy etc) and allocation of properties
• Experience of Microsoft Office programmes including Excel and Word
• Must have UK full driving licence and have vehicle available for daily business use

Desirable Skills

• Experience in using HMS (or an equivalent Housing Waiting list system)
• A third level qualification
• An understanding of housing legislation in Northern Ireland
• Leadership skills (with responsibility for managing a team)