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Job description

The Employer is: 21 TRAINING. As IT Assistant you will be working with the IT team supporting them on hardware and software issues. You will perform a variety of moderately complex information technology support duties to ensure smooth delivery of technology services. You will gain a wide range of experience and have the opportunity to complete an IT qualification as part of the role. 21 Training deliver a number of training and employability support programmes. They are based in Strabane with training facilities in Strabane and Derry/Londonderry. 21 Training offer a 4 day working week (Mon-Thur). .

Responsibilities

• Helpdesk Support: Responding to user inquiries and technical issues via phone, email, or in-person, and providing troubleshooting assistance.
• Hardware and Software Installation: Assisting with the installation, configuration, and maintenance of computer hardware and software.
• User Account Management: Creating, modifying, and deleting user accounts, as well as resetting passwords and managing permissions.
• Troubleshooting: Identifying and resolving technical problems with hardware, software, and network systems.
• System Updates and Maintenance: Assisting with system updates, patches, and maintenance tasks to ensure optimal performance and security.
• Inventory Management: Assisting with inventory management tasks, including tracking and ordering hardware and software supplies.
• Training and Support: Providing basic training and support to users on how to use IT systems and software effectively.
• Remote Support: Assisting remote users with technical issues through remote access tools or phone support.
• Collaboration: Collaborating with other IT team members to escalate and resolve complex technical issues.
• Security Compliance: Assisting with enforcing security policies and ensuring compliance with data protection regulations.
• Continuous Learning: Staying updated on emerging technologies and industry trends to enhance technical skills and knowledge.

Skills and Qualifications

Essential Skills

• Technical Proficiency: Basic understanding of computer hardware, software, and networking concepts. Proficiency in operating systems such as Windows, macOS, or Linux is often necessary.
• Problem-Solving Skills: Ability to troubleshoot and resolve technical issues efficiently, using logical reasoning and analytical thinking.
• Communication Skills: Clear and effective communication is crucial for interacting with users to understand their technical problems and provide assistance. This includes both verbal and written communication.
• Attention to Detail: Being meticulous in documenting issues, resolutions, and system configurations to maintain accurate records and ensure consistency.
• Adaptability: IT environments can be dynamic and fast-paced, requiring the ability to adapt to changing priorities and technologies.
• Time Management: Prioritizing tasks effectively and managing time efficiently.
• Basic IT Security Knowledge: Understanding of basic IT security principles and practices to help enforce security policies and protect sensitive data.
• Learning: Willingness and ability to learn quickly and continuously improve technical skills and knowledge in response to evolving technology trends.
• Remote Support Skills: Ability to provide technical support remotely using tools like remote desktop software, chat, or phone support.
• Professionalism: Maintaining a professional demeanour and attitude when interacting with users, colleagues, and external stakeholders.
• Resourcefulness: Being resourceful in finding solutions to technical problems, whether through independent research, collaboration with colleagues, or consulting documentation.
• Ethical Conduct: Adhering to ethical standards and confidentiality requirements when handling sensitive information and accessing IT systems.

Desirable Skills

• GCSE English or equivalent. GCSE ICT or equivalent.

Further Information

The Employer is: 21 TRAINING. Although this is a part-time temporary opportunity, hours may be extended, and it could lead to a permanent position. The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO 16-24 YEAR OLDS. If you are on UC contact your Work Coach via your Journal. If you are in receipt of JSA, IS or ESA phone a Work Coach on 0300 200 7807. If you are 16-24 years old, unemployed, not in education or training and not in receipt of benefits phone 028 90726788.