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Job description

With the expansion of the Randox Health team we are currently looking to recruit a Clinic Lead to oversee and coordinator the daily running of the clinic in absence of the Clinic Manager. Working and liaising along with Clinic Managers to ensure a high quality of personalised care experience for all clients. This role is to help ensure that the patient journey is a smooth and stress-free experience. The Clinic Lead will conduct the role of Phlebotomist or Personal Coordinator day-to-day along with being the personal of responsibility onsite. For this position, as you may be in contact with live blood samples, you must be vaccinated against Hepatitis B or be able to get it following a successful interview stage. In line with Care Quality Commission guidelines, the successful candidate will be required to undergo an enhanced Disclosure and Barring Service check..

Responsibilities

• Represent Randox Health as first point of contact for clients and professional stakeholders.
• Providing continuity of Care by Co-ordinating all appointments and investigations (internal and external).
• Assist the clinic manager / ops managers in managing the clinic team and ensure smooth running of all clinic procedures and activities.
• Log all incoming calls and where required information on calls maintaining detailed and accurate records in PIS system.
• Liaise and follow-up with Professional Partners, Randox Associates (GP, Consultants), and nursing staff as required.
• The operation of the company PIS, updating all calls, client details and enquiries, appointments, bookings, sales.
• Carry out clinical testing.
• Ensure all relevant documents for each client are uploaded into the patient portal of the PIS.
• To successfully sell RH packages with in-depth knowledge on packages, offerings, and promotions.
• Ensure timely follow up client for return appointment.
• Maintenance and reporting of the office accounts.
• Proactive follow-up and convert enquiries to bookings and seek advice, as necessary.
• Recognise, pre-empt, and take steps to avoid incident, issue or complaint and escalate, as appropriate.
• Assist and ensure sufficient overall management of the clinic with regards to supplies, equipment, fixtures, and fittings.
• To attend functions / events / clinics where applicable as a company representative.
• Completion of timely financial reports; daily revenue; weekly KPIs; monthly reports.
• Coordinator and distribute the workload evenly within your clinic.

Skills and Qualifications

Essential Skills

• Clear communication and the ability to maintain professional composure at all times.
• Excellent verbal and written communication skills.
• Professional telephone etiquette and manner.
• Proficient level of IT literacy.
• Flexibility with working hours, as required by business.
• Using professional insight.
• Problem solving.

Desirable Skills

• The ability to input and record data accurately and efficiently.
• Experience in private / healthcare sector.
• Experience in managing a team.