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Job description

The post holder will provide efficient and prompt administrative/secretarial support to complaints staff. He/she will make a valuable contribution to the effective and efficient management and administration of complaints, enquiries and compliments received into the Complaints/Service User Feedback Department. The postholder will come into contact with service users, their representatives, front line staff and senior managers and therefore will be responsible for providing a high standard of customer care at all times..

Responsibilities

• Undertake in accordance with Trust Policy and Procedures the completion of administrative processes required in relation to service user complaints and feedback.
• Undertake the recording, processing and reporting of complaints/comments received from service users and providing relevant statistical data as required.
• For more information, please see Job Description on the website.

Skills and Qualifications

Essential Skills

• (4 GCSEs (Grade A-C) or equivalent to include English and Mathematics plus 1 years clerical experience in an office environment OR (b) GCSE (Grade A-C) English and Mathematics plus 2 years clerical experience.
• In addition to (a) or (b) applicants must have one years working experience of using Microsoft Word, Excel and Outlook in an office environment.
• For more information, please see Job Description on website.