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Job description

At the heart of HMRCs digital first strategy, the Director of Digital Transformational Programmes will spearhead the shift towards digital, self serve channels. They will direct end to end digital transformation of services, provide excellent customer services and high levels of compliance whilst also driving productivity and efficiency to reduce operating costs. It is an opportunity to lead in making a tangible difference to millions of UK taxpayers. Please see employer website for full job details & person specification..

Responsibilities

• Working in close collaboration with business stakeholders to land changes into the operations and compliance teams and ensure that the benefits are delivered
• Lead the multi-functional team to ensure outcomes meet business and customer needs
• Continue to develop the iterative delivery model using proven Agile techniques, supporting wider HMRC colleagues to adapt processes and ways of working to become more agile in their approach
• Ensure that digital programmes deliver against their policy objectives, meet Ministerial aims, minimise error and fraud and are easy and low cost to operate for both HMRC and customers
• Providing a single point of contact with senior colleagues across HMRC and wider government on the direction and performance of the programmes

Skills and Qualifications

Essential Skills

• Relevant Qualification in Project Delivery e.g. Association for Project Management (APM) qualifications or Major Projects Leadership Academy (MPLA)
• In the event that the candidate is not already MPLA qualified they must be prepared to achieve this within 24 months
• Experience in leading large-scale digital transformation/channel shift programmes on mobile app and online (mobile & desktop)

Further Information

HM Revenue and Customs are going through a technical revolution, our ambition by 2025 is to be one of the most digitally advanced tax administrations anywhere in the world. We are committed to transforming the way we operate, to encourage customers to self serve and to best make use of our online services. HMRC Change Delivery Group is the forefront of this transformation. A pivotal element in this journey is providing seamless, omnichannel digital programmes for UK taxpayers. We are searching for a visionary and experienced leader who is committed to cultivating inclusion within teams and their development, financially astute and who has a strong track record of successful delivery of large scale, major change programmes. The successful candidate will work closely with business stakeholders to implement changes seamlessly into operations and compliance teams. At HMRC, we are committed to creating a workplace that you can be proud of. Our diverse and inclusive culture helps prioritise your potential, offering a range of benefits including flexible hybrid working, special leave privileges, an excellent pension scheme and opportunities for development. With us, your career is in your hands. Come and discover a place where you truly belong.