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Job description

Due to the reinstatement of Elective Care services and practice growth we are hoping to add two new admin assistants to our team. Job Summary: The purpose of the role is to: Facilitate the smooth running of the practice by working as part of our reception team and efficiently undertaking all required administrative tasks. Offer a professional and friendly service to our patients in person or on the telephone. Undertake additional clerical duties under the direction of the Office Supervisors. Whilst undertaking the duties outlined the post-holder will have access to highly confidential information of a sensitive nature regarding patients’ health and wellbeing. This information, along with any information relating to the Practice as a business or its employees is to be held in the strictest confidence. Post-holders must engage fully with the Practice’s policies and safeguards for protecting confidential data. .

Responsibilities

• The following duties are undertaken by all administrative staff. These may vary from time to time depending on the needs of the practice and additional duties may be added when required.
• Explaining practice procedures and arrangements to patients.
• Booking appointments and arranging clinics.
• Processing repeat prescriptions and sick line requests in line with practice protocol.
• Signposting patients to the most appropriate type of appointment and helping them to use our systems effectively.
• Booking interpreters and ambulance transfers.
• Covering lunch hour for emergencies.
• Dealing with general enquiries and passing on more complex queries to appropriate parties.
• Message taking.
• Accurate record keeping and data entry.
• Patient registration.
• Processing incoming and outgoing patient charts.
• Passing on results to patients.
• Scanning all post onto patient records.
• Making phone calls to hospitals and pharmacies.
• Filing and photocopying.
• Processing incoming and outgoing forms and requests for medical information.
• Ensuring adequate supplies of prescriptions, sick lines and forms etc.
• Accepting payments for non-NHS services.
• Attending office meetings and practice training.
• Keeping abreast of changing practice protocols and procedures.
• Opening up/locking up of premises and maintaining security.
• General housekeeping duties.
• Confidentiality.

Skills and Qualifications

Essential Skills

• Excellent communication skills.
• Ability to work independently and use own initiative.
• Discretion and respect for confidentiality.
• Professionalism and ability to follow direction.

Further Information

Existing patients of the Practice are welcome to apply, but if appointed will be required to register with an alternative surgery. Full training for the role will be provided. Benefits: Company pension. Free flu jabs. Free parking. On-site parking.