Riada Resourcing

Phone Number: 02870326600
Email: info@riadaresourcing.com
Web: www.riadaresourcing.com

Job description

Are you an experienced Administrator and considering a move into the Public Sector? Express your interest by applying now! About the role: £13.26 per hour Monday to Thursday 8:00am - 4:00pm (may be required to cover out of hours repair service on a rota basis) Hours of Work: 37 hrs per week, Holidays: 35 days pro rata Duration: Temporary, ongoing Please note closing date for this vacancy is 12th June 2025 - however you can register your interest for other upcoming vacancies by applying today

Responsibilities

• To accurately diagnose and record maintenance repairs for tenants and triage customer calls.
• To schedule or reschedule all appointments to suit customers and or business needs.
• To correlate repairs data and track repairs progress against agreed deadlines, following up on any beyond deadline jobs.
• To communicate and liaise with a range of internal and external stakeholders.
• To build and maintain a knowledge and understanding of the schedule of rates.
• To carry out and complete all work to a high quality and in a timely manner to meet contract KPIs.
• To take an active and positive role within the team, working together to meet business objectives.
• To use a wide range of IT systems to record, manage, create, analyse and retrieve repairs information.

Skills and Qualifications

Essential Skills

• Hold a BTEC National Certificate or equivalent Professional or Technical qualification (Level 3) plus at least one year’s relevant general administrative experience
• OR Have five GCSEs (Level 2), or equivalent qualification, plus at least two years’ relevant general administrative experience
• OR Can demonstrate three years’ general administrative and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training
• Good telephony skills
• Demonstrate the relevant number of years’ experience in each of the below areas:
• Providing an administrative service
• Engaging with customers and staff to coordinate service delivery
• Using a range of computer packages, including Word, Excel, Outlook at intermediate level
• As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.