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Job description

General administrative duties, including booking appointments, preparing notes, and filing paperwork and a lot more.

Responsibilities

• Provide an information point for all visitors and staff, meet, greet and direct visitors to their desired location.
• Deal with telephone enquiries courteously and effectively and redirect calls as appropriate.
• Maintain an up-to-date knowledge of all services and operational activities in the WTC.
• Provide a Help Desk service for all departments for the forward reporting of faults in the building eg. reporting photocopier faults and maintenance jobs, maintaining records and following up as necessary to ensure work is carried out.
• Check in all external staff and visitors who are undertaking works, issue visitor passes and keep a record as appropriate.
• Operate reception as designated collection point e.g. receive and acknowledge fax messages, small parcels and special delivery items.
• Maintain contact with Support Services and other staff to facilitate smooth running of the Centre e.g. for waste, environmental issues, deliveries. Order stock supplies as required.
• On occasions you may be asked to cover the Main Reception for other shifts within The Centre and other WTC's.
• Take bookings for accommodation including meeting and interview rooms. Contribute to the communication of transport information for staff and visitors to the Centre.
• Provide support to Centre Management in the monitoring of the building safety and security systems.
• Monitor ground floor and other visible areas, viewing CCTV monitor periodically and responding appropriately to any untoward situations.
• Act as the point of contact for departments in accordance with security protocols and procedures so that appropriate assistance can be called.
• Deal with car parking issues eg. lost stolen items/damaged/blocked in cars/incidents in car park.
• Be responsible for programming and reordering proximity readers for staff, issuing and collecting keys where appropriate and maintaining up to date records.
• Provide support for Centre Manager in his/her role as Nominated Fire Officer. Report accidents and incidents as outlined by Trust policies.
• Monitor 1st Aid Boxes to ensure they are in place and appropriately stocked.

Skills and Qualifications

Essential Skills

• 4 GCSE's at Grades A-C including English Language and Maths or
• Equivalent/higher qualification or
• One years’ experience in a clerical/administration role.
• Car user required to travel to other locations.