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Job description

You will be responsible for answering incoming calls from customers and delivering a great customer service experience.

Responsibilities

• Raising work orders.
• Typing letters.
• Updating records in accordance with quality system requirements.
• Arranging meetings including taking of minutes.
• Responding to emails & managing customer queries.
• Liaise with line management for resolution when required.
• General administration duties.

Skills and Qualifications

Essential Skills

• As Administrator, essentially, you will have a Level 2 qualification OR equivalent and a minimum of one year's relevant experience providing reception / administrative support in an office environment.
• You will be proficient in the use of Microsoft Office applications, have excellent verbal and written communication skills and be confident liaising with internal and external stakeholders.
• You will have experience of using your own initiative, as well as being able to work effectively in a busy team.
• You will be organised and have excellent attention to detail skills.