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Job description

Community Advice Antrim & Newtownabbey wishes to invite applications for the following: Adviser Salary from £28,100-£30,150 per annum (based on experience) Hours Negotiable 12 Month Fixed Term with possibility of extension (Trainee Adviser will be considered at starting salary of £25,900 per annum) CAAN is looking to recruit an Adviser to join our team, someone who thrives on delivering the best outcomes for clients. Further information and application form is available from the following link https://www.communityni.org/job/adviser-fixed-term-12-months Applications can be made by emailing your completed application and CV to: depd@advicean.com The closing date for return of completed applications is 27th June at 12 noon. If you are shortlisted you will be invited for interview. Interviews are due to be held week beginning 7th July 25 Community Advice Antrim & Newtownabbey aims to be an Equal Opportunity Employer and welcomes applications from all sections of the community.

Responsibilities

• Interview clients over the phone or face to face using sensitive listening and questioning skills in order to identify query and present solutions.
• Use information sources to find, interpret and communicate the relevant information.
• Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
• Negotiate with third parties such as statutory and non-statutory bodies as appropriate.
• Refer internally or to other specialist agencies as appropriate.
• Ensure that all work conforms to the Office Manual and quality standard requirements
• Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
• Assist with social policy work by providing information about clients’ specific circumstances and ensuring recording of same.
• Attend outreach clinics.
• Keep up to date with legislation, policies and procedures and undertake appropriate training for the position.
• Attend relevant internal and external meetings as agreed with the line manager.
• Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate.
• Use IT for statistical recording, record keeping and document production.
• Ensure that all work conforms to systems and procedures of CAAN.
• Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
• Demonstrate commitment to the aims and policies of the Community Advice service.
• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

Skills and Qualifications

Essential Skills

• Ability to complete benefit calculations and undertake further training.
• Experience of working with the public.
• Ability to understand complex information and legislation.
• Ability to work with figures.
• Excellent interpersonal and communication skills.
• Ability to prioritise own workload and meet deadlines.
• Proficient IT skills.
• Ability to contribute to the work of a team.
• Understanding of the issues around poverty and the impact on individuals and communities.
• A commitment to the aims and principles of independent advice provision and its equality and diversity ethos.
• Flexibility to work evenings dependent upon business requirements.

Desirable Skills

• Third Level Qualification in a relevant area (preferably law or social sciences).
• Experience of working as a welfare adviser.
• Citizens Advice, Advice NI or Law Centre Adviser Trained. (Applicants without training will be considered as a trainee adviser.)

Further Information

We are an Investors in People Gold Award Employer, we offer you: Training and Ongoing Learning Annual Leave 25 days plus 11 statutory days pro rata Death in Service Benefits Family Friendly and Flexible Working Arrangements Health Scheme Hybrid Working Long Service Entitlement Pension Scheme

Application Information

Application form and CV. Please copy link below into your browser to access application pack https://www.communityni.org/job/adviser-fixed-term-12-months