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Job description

We are recruiting for a Library Assistant in Holywood.

Responsibilities

• Assist clients to make best use of services and facilities through:
• a. Handling client enquiries using print and electronic resources (eg books, CD ROM and the Internet)
• b. Processing requests
• c. Helping clients to select and use all library resources and facilities
• d. Introducing and explaining organisation services, rules and regulation to new and existing clients and operating the complaints procedure
• e. Registering clients
• Assist with the routine delivery of the programme of promotional activities to include school class visits, story time, user education events, special initiatives etc.
• Assist with the day-to-day routine procedures and the delivery of client focussed library services in the areas of learning, information, leisure and culture to include:
• a. Shelving, tidying, maintaining books and other resources
• b. Circulation e.g.: issue, discharge, and renewal procedures for all resources
• c. Operation of information communication technology relevant to the post
• Assist with collation of statistics and maintenance of appropriate records as required.
• Play an active role within the team in ensuring that all services are provided to consistently high standards and comply with current policy and procedures.
• Provide the first response to comments and complaints from the public within the guidelines of the Organisation Services complaint procedure.

Skills and Qualifications

Essential Skills

• A minimum of five GCSE/GCE O levels at grades A-C or equivalent, including English and Maths or equivalent/higher qualification
• At least one years’ experience of providing a face-to-face service to a diverse range of the public, which must include evidence of working with children and older people, in a customer focused environment
• Experience of using current Information Communication Technology (ICT) for accessing, selecting and using information
• Experience of working in a team environment
• Be able to work a mix of mornings, afternoons, evenings, and weekends as required, both at base and in other service points as required
• Have no criminal record which would prevent working with children and/or adults at risk
• The post requires you to participate in children’s activities such as Rhythm and Rhyme, Class Visits and Storytime

Further Information

Week 1: Monday 10.00-17.00 (6.5) Tuesday Rest Wednesday Rest Thursday Rest Friday 10.00-16.00 (5.5) total 12.00 Week 2: Monday 10.00-17.00 (6.5) Tuesday Rest Wednesday Rest Thursday Rest Friday Rest Saturday 10.00-16.00 (5.5) total 12.00