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Job description

In conjunction with and at the direction of the Operations Manager, you will assist with the management of appropriate resources to organise an efficient operation that delivers a service that meets and exceeds both customer and Company expectations. The Assistant Manager will deputise for the Operations Manager in his/her absence. The successful candidate will be a key point of contact with our drivers and production staff, providing daily monitoring, support and training. As part of the management team, you will work towards operational excellence, ensuring high levels of customer satisfaction, minimising loss and wastage and ensuring adherence to health and safety policy and procedures.

Responsibilities

• Assisting with the efficient and effective route planning and fleet maintenance to ensure collections and deliveries are fulfilled on time and to specification.
• Assisting with scheduling and management of production in our mailing house.
• Carryout daily briefings with driver’s, print and production staff ensuring all equipment and materials required are provided and that work requirements are understood.
• Commitment to ensuring customer service levels are maintained.
• Review operations throughout day and resolve any issues as required to ensure work is completed on time and to specification.
• Liaise with evening manager to action reported issues from previous days driver debriefs, ensuring problems are resolved promptly and efficiently.
• Daily reporting on operational performance to Operations Manager.
• Liaising with Customer Services Team and other staff as required to ensure that customers’ requirements are met and that the company maintain their high level of customer satisfaction.
• Monitor employee performance including absence management, welfare meetings, performance management and appraisals.
• Carryout driver induction training including H&S, manual handling training and periodic product/service training.
• Working pro-actively as part of management team to promote and lead by example of best practice with regards to customer service, health and safety and data protection and performance.
• A commitment to continuous improvement of operational performance within the business.
• Record, review and react to operational KPI’s in conjunction with the Operations Manager.
• Monitor processes and procedures to review performance and improvement.

Skills and Qualifications

Essential Skills

• At least 2 years’ experience in logistics/despatch management, or 2 years minimum experience in a customer service or production within a relevant business/industry.
• High level of competence with MS Office applications.
• Proficient in the use of both cloud and local based IT Systems.
• Knowledge of Database systems and Processes.
• Professional approach with good communication skills.
• A commitment to training and coaching staff to perform at their best.
• Able to motivate staff and manage performance improvement.
• Able to assist with writing standard operating procedures and risk assessments.
• A commitment to H&S and Data protection and acting as role model in best practice/compliance.

Desirable Skills

• Able to demonstrate competence in excel formulas and relational database interrogation.
• Familiar with online route scheduling software.
• Experience in performance reviews, staff training and motivating staff.
• Experience of HR and Personnel management.
• Experience of the print, logistics, mail production, or postal industry.