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Job description

As Customer Service Executive / Bank Cashier, you will provide a professional, friendly and engaged service to customers. You will be a visible and active presence in the branch, delivering a personal customer experience.

Responsibilities

• Greeting and engaging with customers on the banking hall floor enquiring as to their needs.
• Guiding customers to the appropriate self service options mobile app, Internet banking and kiosks. Directing to Teller/Customer Service if required.
• Handling basic queries and complaints directing to senior staff as required.
• Engaging with customers using iPads, updating customer information and sales needs.
• Cash handling processing and managing cash and cheque lodgements at Teller as required. Responsible for balancing cash at the end of the day and managing levels throughout the day.

Skills and Qualifications

Essential Skills

• You will have previous Customer Service experience, where you have provided a high standard of service and demonstrated awareness of the importance of the same.
• Ablity to manage a busy work environment.
• Have good communication and interpersonal skills with the ability to work as part of a team in a busy branch.
• An ability to adapt to new technologies, using digital platforms to enable customers to self-serve.