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Job description

We are recruiting for a Hybrid Courier / Sales Assistant. As a Hybrid Driver-Sales Assistant, you will play a vital role in ensuring our customers receive their orders on time and with excellent service, while also providing in-store support. You will be responsible for delivering products to customers in a safe, timely, and professional manner, as well as contributing to the smooth operation of our retail stores when not on delivery runs.

Responsibilities

• Safely and accurately process, pack and secure delivery orders in store, complying with all Stock Movement procedures and safely transfer from store to van.
• Safely and efficiently deliver customer orders from the WineFlair hub to customer addresses within a designated area.
• Adhere to all company and legal requirements for alcohol delivery, including verifying customer age and ensuring the safe transportation of products. Follow all safety procedures to minimise the risk of accidents or damage.
• Greet customers professionally upon arrival. Provide clear and concise information about their order and assist with any immediate concerns or questions they might have.
• Maintain a clean and organised company van, performing regular vehicle checks (e.g., fuel levels, tire pressure) and reporting any issues to management.
• Utilise GPS and route optimisation tools to plan the most efficient delivery routes. Adjust routes as necessary based on real-time traffic conditions, road closures, and other factors to ensure timely deliveries.
• Maintain accurate records of deliveries, including completed and pending orders. Report any issues or discrepancies in delivery logs to the Hub Manager.
• Receive and process online orders accurately and efficiently, ensuring all items are correctly picked and prepared for delivery.
• Accurately pick products from the store’s inventory based on online orders, ensuring that the correct items and quantities are selected.
• Package orders securely to prevent damage during transit. This includes wrapping fragile items and ensuring that all necessary documentation is included with the order.
• Ensure that picked and prepared orders are ready in time for scheduled deliveries. Coordinate with the delivery team to manage order flow effectively.
• Handle any inquiries related to online orders, providing updates on delivery times or resolving any issues with orders.
• Assist in managing inventory by updating stock levels after orders are picked, helping to maintain accurate records in the system.
• When not processing online orders, assist customers in-store by providing product recommendations, answering queries, and processing sales through the Point of Sale (POS) system.
• Assist in replenishing stock on shelves, maintaining store cleanliness, and ensuring displays are neat and visually appealing.
• Adhere to all health, safety, and licensing regulations related to the sale of alcohol.
• Carry out pre-delivery vehicle safety checks and ensure vehicles are adequately stocked with delivery supplies (e.g., hand sanitiser, PPE).
• Ensure that the vehicle is kept clean and organised. Address any cleanliness or maintenance issues immediately and follow up on any necessary repairs.
• Follow all safety protocols while driving, including adhering to speed limits, using seat belts, and avoiding distractions.
• Participate in ongoing training to stay updated on company policies, legal requirements, product knowledge, and customer service skills.
• Collect and document customer feedback on delivery services and in-store experiences. Share insights with management to help improve overall service quality.
• Adhere to company driving policy and safety.

Skills and Qualifications

Essential Skills

• Full and clean UK or Northern Ireland driving licence.
• Experience driving vans or similar vehicles for commercial purposes.
• Strong interpersonal and communication skills with a focus on providing excellent customer service.
• Ability to work a flexible schedule, including evenings, weekends, and public holidays, as required by the business.
• Ability to lift and carry heavy items during deliveries and in-store stock handling.
• Ensuring accuracy when delivering orders and handling transactions in the store.
• Competence in using GPS devices, delivery tracking apps, and retail POS systems.

Desirable Skills

• Previous experience in a delivery role, retail environment, or customer-facing position.
• Knowledge of local routes and delivery areas around the hub stores (West Belfast)
• Familiarity with alcohol licensing laws and regulations.

Further Information

We are seeking dedicated individuals to join our dynamic team as Hybrid Courier Sales Assistants to support the development and expansion of our new delivery service. This position’s primary role will require individuals to delivering customer orders but you will also assist within our Stores maximising your skills and duties. these hours will vary from week to week in the initial phases of this new role. Successful applicants must have their own smartphone.