Credit Controller
Energia Group
Employer Location: ANTRIMEmail: careers@energiagroup.com
Web: https://www.energiagroup.com/careers/
Job description
Power NI, part of Energia Group, have an exciting opportunity for Credit Controllers based in Belfast. This role will involve negotiating with customers to offer suitable repayment options and working within a high-performing team to provide our customers with the best tailored solution for each individual. As part of the role, you will be proactively engaging with domestic customers who are having difficulties paying their energy bills via Inbound and Outbound calls. We are seeking candidates who can work in a fast-paced environment and have the ability to understand from the customer’s perspective. We also need candidates who can actively listen and acknowledge customer concerns effectively, have a strong focus on solutions, set boundaries / expectations and can reach out to seek support and feedback.
Responsibilities
- Working with customers to negotiate payments based on their ability to pay.
- Supporting vulnerable customers in line with regulatory requirements.
- Demonstrate a level of empathy, asking questions to help define and refine circumstances.
- Communicating with customers via inbound and outbound calls, 9am-5pm.
- Providing energy support and advice.
- Responsible for completing work on time and achieving all personal / company targets.
- Communicate effectively with stakeholders to provide updates and address any concerns or questions.
- Ensuring that all debt management activities adhere to Regulatory Codes of Practice.
Skills and Qualifications
Essential Skills
- Experience of having difficult conversations in a fast paced, target driven environment.
- Experience of demonstrating strong resilience, empathy and adaptability in the workplace.
- Excellent communication skills, both written and verbal.
- Strong negotiation skills.
- Proficient in use of Microsoft Outlook and can manage multi-channel communications.
Desirable Skills
- Experience of supporting vulnerable customers.
- Experience of working towards KPIs or Targets.
- Relevant experience in a similar role.
- Vacancy ID
- 1723928
- Job Sector
- Customer Service and Call Centre
- Area
- Belfast
- Location
- Belfast
- Salary
- £25,000 with opportunities to progress to £28,500 per annum
- No. vacancies
- 3
- Contract Type
- Permanent
- Weekly hours
- 37
- Published date
- 24/06/2025
- Closing date
- 08/07/2025
- Worktime
- 9am-5pm
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