Northern Ireland Housing Executive

Phone Number: 03448920900
Email: recruit@nihe.gov.uk
Web: https://www.nihe.gov.uk/working-with-us/careers

Job description

The IT Service Desk Team Lead will assist the IT Service Manager in ensuring that IT Service management processes are aligned with the IT service requirements of the organisation.

Responsibilities

• Assist the IT Service Manager to ensure that the IT service processes are well defined, implemented and operated across the organisation.
• Take a lead role to ensure that IT Service processes are well defined, implemented and operated across the organisation.
• Lead a team of IT Service Desk staff, offering necessary direction, support and guidance.
• Promote the adoption of ITIL principles within and beyond the IT Department.
• In this capacity the IT Service Desk Team Leader will play a major part in defined areas and projects independently.
• See candidate information pack for full details.

Skills and Qualifications

Essential Skills

• Can demonstrate at least 2 years relevant experience within the last 4 years working in an IT Service Desk environment.
• See candidate information pack for full details.