Riada Resourcing

Phone Number: 02870326600
Email: info@riadaresourcing.com
Web: www.riadaresourcing.com

Job description

Work Controller - Belfast - NI Water. This role will deliver a central service for NI Water during both core and non-core working hours, enabling preventative actions to avoid or minimise impact on our customers, colleagues and assets. As a Work Controller, you will drive resolution for customers by handling telephone enquiries and using key systems to enhance customer service delivery. By optimising and managing key work activities across operational teams, you will directly contribute to the achievement of NI Water’s customer satisfaction, regulatory and environmental targets.

Responsibilities

• Control the assignment, scheduling, dispatch and closure of work to NI Water staff and contractors.
• Interpret data from all available systems and customers, to allow early recognition of real time events.
• Evaluate, analyse and accurately change / capture / escalate information on systems, supporting the integrity of data, driving operational efficiency etc.
• Work collaboratively with Intelligent Operations and Production Lines colleagues.
• Extract data and present in a manner that conveys the information in a clear and concise.
• Take ownership of process documents ensuring they are fit for purpose and recommend improvements.
• Ensure understanding and compliance with NI Water Health and Safety standards.

Skills and Qualifications

Essential Skills

• A minimum of 5 GCSE’s Grade C or above, to include English and Maths, or equivalent plus 1 year of experience in a customer centric / operational role.