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Job description

Work Controller NI Water. This role will deliver a central service for NI Water during both core and non-core working hours, enabling preventative actions to avoid or minimise impact on our customers, colleagues and assets. As a Work Controller, you will drive resolution for customers by handling telephone enquiries and using key systems to enhance customer service delivery. By optimising and managing key work activities across operational teams, you will directly contribute to the achievement of NI Water’s customer satisfaction, regulatory and environmental targets. Please see employer website for full job details & person specification.

Responsibilities

• Control the assignment, scheduling, dispatch and closure of work to NI Water staff and contractors.
• Interpret data from all available systems and customers, to allow early recognition of real time events.
• Evaluate, analyse and accurately change / capture / escalate information on systems, supporting the integrity of data, driving operational efficiency.
• Work collaboratively with Intelligent Operations and Production Lines colleagues.
• Extract data and present in a manner that conveys the information in a clear and concise.
• Take ownership of process documents ensuring they are fit for purpose and recommend improvements.
• Ensure understanding and compliance with NI Water Health and Safety standards.

Skills and Qualifications

Essential Skills

• A minimum of 5 GCSE’s Grade C or above, to include English and Maths, or equivalent plus 1 year of experience in a customer centric / operational role.
• Two years’ experience in a customer centric role, analysing and interpreting system data.
• Experience of communicating effectively across a diverse range of stakeholders.
• Experience of working to challenging targets / deadlinesy.
• Ability to work alone and use initiative.
• Access to a form of transport that will enable you to attend work at times when public transport is not operating and to attend at short notice whilst on-call.
• Proficient in the use of MS Office applications including Excel, Word and Outlook.
• As part of the reference checking and vetting process for this position you will be requested to undertake a Standard AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.

Further Information

Temporary for up to 6 months. Please note applications close on Friday 4th July 2025 at 12 noon. Work Time: Requirement to participate on an on-call rota to cover emergencies.