Housing Rights

Employer Location: Draft (Unpublished)
Phone Number: 02890245640
Email: recruitment@housingrights.org.uk
Web: www.housingrights.org.uk

Job description

About the role The Business Support Lead plays a pivotal role in driving operational excellence at Housing Rights by leading the Business Support Team, overseeing the effective delivery of a wide range of organisational support functions including finance, human resources, health and safety, facilities management, information technology, data protection, procurement and contract management. The key purpose of this role is to: -lead on the delivery of quality business support services -ensure all business support systems and processes are colleague and client focused, up to date, regularly reviewed and implemented effectively -support the strategic and operational planning and reporting processes -provide leadership to the Business Support Team

Responsibilities

• Leading on the delivery of quality business support services
• Ensuring that systems, processes and delivery are colleague and client focused, up to date, regularly reviewed and implemented effectively
• Support the strategic and operational planning and reporting processes
• Leading the business support team
• Management of data protection
• IT infrastructure
• Policies and procedures

Skills and Qualifications

Essential Skills

• Educated to degree level in a relevant business discipline plus three years operational experience of leading/coordinating business operations (OR five years’ experience of leading/coordinating business operations)
• Knowledge of key business functions for example finance, human resources, IT, facilities management, contract management safety with a clear focus on providing high quality customer service
• Experience of team management
• Experience of designing and implementing business improvement initiatives
• Experience of planning, contract performance monitoring and reporting at a departmental or organisational level
• Experience in pre-empting issues before they arise, identifying risk and designing mitigating actions to deescalate any risk
• Experience of developing and improving administrative systems and processes
• Competence in Microsoft applications (Teams, Outlook, Word, Excel)
• Effective team working skills
• Ability to organise, prioritise and delegate effectively to meet challenging deadlines
• Problem solving skills

Desirable Skills

• Experience of working with senior managers, boards or committees and developing good working relationships
• Experience of coordinating and completing subject access requests
• Experience of working collaboratively and in partnership with external agencies
• Experience of developing and implementing operational policies and procedures