Northern Ireland Housing Executive

Phone Number: 03448920900
Email: recruit@nihe.gov.uk
Web: https://www.nihe.gov.uk/working-with-us/careers

Job description

The Lead ICT Telephony & Unified Comms Analyst will be responsible for supporting the ICT Telephony & Unified Comms Manager in the delivery of the day-to-day operations of the Avaya Aura Unified Communications Platform including all components, Supplier/Contract Management, Incident & Service Request Management, Change Management, Problem Management and Communications. Another key aspect of this role will involve liaising closely with a number of key business users and third-party Service providers.

Responsibilities

• Working under the management of the ICT Telephony & Unified Comms Manager, the Lead ICT Telephony & Unified Comms Analyst will be responsible for leading in the day-to-day operations of the Avaya Aura.
• See candidate information pack for full details.

Skills and Qualifications

Essential Skills

• Can demonstrate at least 2 years relevant experience within the last 4 years of working in Incident & Service Request Management, Change & Problem Management.
• See candidate information pack for full details.