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Job description

The Department provides a wide range of support services to a number of facilities and departments throughout the Western Health and Social Care Trust area. The services are centered around 5 PC consoles. Shift patterns operate 24 hours per day and cover a seven day week including holidays. The services include a multi-tone paging system, emergency calls (cardiac, fire) and direct dial lines.

Responsibilities

• To provide telephonist service for internal and external calls.
• To process calls and enquires efficiently and effectively within prescribed standards.
• Record and retain all logs for future audit purposes.
• To update and maintain records.
• To update and share information with work colleagues with particular relation to on call rotas.
• For full list of duties/responsibilities, please see Job Description/Personnel Specification on employer's website by following the Apply Direct button.

Skills and Qualifications

Essential Skills

• 5 GCSE’S (GRADES A-C) including English Language or equivalent or higher educational standard Or 1 years experience in a telephony based role.
• Good communication skills.
• Ability to work with own initiative.
• For full list of skills/requirements, please see Job Description/Personnel Specification on employer's website by following the Apply Direct button.

Desirable Skills

• Experience using PC based telephony systems to make and receive calls. Experience maintaining accurate information on a computerised system.