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Job description

ICT Technician - Northern Ireland Ambulance Service - Belfast Do you come from an IT background and looking for a role within the Public Sector? Apply now to hear more about this role!

Responsibilities

• In conjunction with the IT Manager and Assistant Director ICT, develop and implement the Trust's IT strategy and related policies in conjunction,
• Provide end user support and undertake complex fault diagnosis and resolution for the full range of IT Systems within NIAS ensuring that assigned faults are managed in accordance with Trust policies and procedures.
• Provide frontline technical end user support for all NIAS IT Systems via the use and maintenance of the Help Desk Call Management System; interpreting and investigating fault calls and diagnosing and resolving any underlying issues with hardware
• Maintain an accurate inventory in the Help Desk Management System of computer hardware and software used within the Trust,
• Provide maintenance and support of third party IT hardware and software within NIAS. Manage and liaise with third parties in order to provide timely delivery of new services and equipment and prompt resolution of faults.
• Undertake regular site visits for the deployment, reconfiguration, maintenance and emergency repair of IT and Telephony equipment, along with the assessment of requirements for planned/proposed IT developments as directed by ICT Manager.
• Assist in the installation, testing, repair and maintenance of all new and existing hardware and software applications in accordance with Trust policies and procedures.

Skills and Qualifications

Essential Skills

• University Degree or a recognised equivalent professional qualification in an Information Communication and Technology (ICT) discipline.
• and a minimum of 1 years’ experience in the installation and support of the full range of network based computer equipment, such as personal computers, printers and data switches.
• OR HND or recognised equivalent professional qualification in an Information Communication Technology (ICT) discipline and a minimum of 2 years’ experience in the installation and support of the full range of network based computer equipment,
• OR A minimum of 4 years’ experience in the installation and support of the full range of network based computer equipment, such as personal computers, printers and data switches.
• Working knowledge and experience of Microsoft desktop application software and Windows operating systems.
• Practical experience of administrating and supporting an IT Network, including the troubleshooting and configuration of devices such as Hubs, Switches and Routers.
• Hold a current full driving licence which is valid for use in the UK and have access to a car on appointment.

Further Information

About the role: £15.33 per hour Belfast HQ (required to work in all trust premises throughout Northern Ireland according to the needs of the service) 37.5 hours a week Temporary, approx 3 - 6 months