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Job description

The postholder will be responsible to the Anti-Social Behaviour Officer/ Operations Coordinator and will work as part of a team responsible for the efficient, effective and economic delivery of a community safety neighbourhood service; including regular enforcement operations to prevent and reduce antisocial behaviour, on-street drinking and environmental crime. To carry out all activities in accordance with specified quality, quantity and time targets. As part of the overall safer city priority, the postholder will: Enforce relevant legislation with a view to reducing incidents of antisocial behaviour, on-street drinking and environmental crime. Work in, and with, local neighbourhoods to resolve community safety problems; providing a visible and accessible presence offering support, guidance and advice. Support the council and the (D) PCSP in the delivery of services aligned with their strategic and operational priorities. Provide prompt resolution to low-level community safety issues such as graffiti, dumping, on-street drinking.

Responsibilities

• To undertake on behalf of the council and the (D)PCSP, alongside relevant stakeholders and service providers, the full range of duties in connection with the councils powers in relation to anti-social behaviour; including:
• Regular walkabouts or patrols in agreed locations to identify problems and enforce relevant bye-laws or legislation relating to antisocial behaviour. In particular (this list is not exhaustive):
• On-street drinking, littering, graffiti, vandalism to council property, dumping/fly tipping, dog fouling and noise.
• Investigation of complaints and gathering of evidence in accordance with council policy and the Police Criminal Evidence (NI) Order 1989.
• Undertaking regular enforcement within neighbourhoods, at key events and at seasonal periods alongside partner agencies; and in particular the police.
• Issuing of warning notices, fixed penalties as appropriate.
• Attendance at court or other formal hearing to give evidence.
• Participation in covert and non-covert operations as required.
• Providing information or reports as required by council, the (D)PCSP or relevant multi-agency structures such as ASB fora.
• To undertake on behalf of the council and the (D)PCSP the full range of duties in connection with the councils strategic objective of supporting people and neighbourhoods, including:
• Receiving and responding promptly to complaints or referrals of ASB from the public, elected representatives, internal departments or partner organisations.
• Liaising with service providers (such as the council, NIHE, PSNI, DRD) to provide prompt resolution to problems such as dumping, vandalism, graffiti, fly posting, street lighting etc.
• Referral of incidents or complaints to statutory or other service providers as appropriate.
• Inputting incident and response data onto relevant software systems and providing feedback on progress of complaint/ incident resolution as required including those incidents referred to other agencies.
• Attending multi-agency, community or neighbourhood events/ meetings.
• Delivering allocated community safety interventions e.g. crime prevention schemes, environmental cleanups, youth diversionary programmes, initiatives for older and vulnerable people, health improvement projects.
• Working alongside other frontline services such as Parks staff, Dog Wardens, cleansing staff and out of hours teams to resolve issues or incidents.
• Developing relationships with communities and businesses to encourage participation and support for local initiatives.
• Providing advice and guidance on community safety matters.
• Undertaking consultation and engagement as required.
• Distributing information to householders and businesses.
• (This does not cover everything expected by the post holder. A full job description will be provided.)

Skills and Qualifications

Essential Skills

• Applicants must possess (a) a full, current driving licence which enables them to drive in Northern Ireland, or, have access to a form of transport which enables them to meet the requirements of the post in full.
• Applicants must, as at the closing date for receipt of application forms be able to demonstrate on the application form, by providing personal and specific examples, at least one years relevant experience in at least two of the following three areas:
• Enforcement, community engagement; and, or interagency working.
• Applicants must be able to demonstrate evidence of the following skills and abilities which may be tested at interview:
• Communication, interpersonal skills and excellent oral communication skills, that is, the ability to deal with internal departments and external bodies and the targeted communities on a range of community safety issues.
• Report writing skills - A good standard of literacy and comprehension, that is, the ability to draft letters and reports with clarity.
• Team working skills - The ability to work effectively as part of a team and to be proactive, innovative and work enthusiastically with others to exceed standards.
• Interagency working skills - The ability to work with communities and other relevant service providers to deliver solutions to identified issues.
• Analysis, problem solving and decision making skills - The ability to gather and analyse information and make day to day decisions on operational issues so that objectives are achieved.
• Political sensitivity skills - The ability to deal with the public and others in a sensitive way that diffuses any negativity, even in potentially contentious and unpredictable situations.
• Technical knowledge - Knowledge of community safety and crime reduction.
• Information technology skills - The ability to make effective use of information technology and operate a range of standard Microsoft Office programmes.
• Work planning skills - The ability to prioritise and plan work to ensure satisfactory completion.