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Job description

Main Purpose Under the direction of the line manager the postholder will assist in the delivery of all library services. He/she will be a member of a team of front-line staff providing library services to meet the learning, information, leisure and cultural needs of the local community.

Responsibilities

• Assist clients to make best use of services and facilities through:
• Handling client enquiries using print and electronic resources (eg books, CD ROM and the Internet), processing requests. and helping clients to select and use all library resources and facilities.
• Introducing and explaining organisation services, rules and regulation to new and existing clients and operating the complaints procedure and registering clients.
• Assist with the routine delivery of the programme of promotional activities to include school class visits, story time, user education events, special initiatives etc.
• Assist with the day-to-day routine procedures and the delivery of client focused library services in the areas of learning, information, leisure and culture to include:
• Shelving, tidying, maintaining books and other resources, circulation e.g.: issue, discharge, and renewal procedures for all resources and operation of information communication technology relevant to the post.
• Assist with collation of statistics and maintenance of appropriate records as required.
• Play an active role within the team in ensuring that all services are provided to consistently high standards and comply with current policy and procedures.
• Provide the first response to comments and complaints from the public within the guidelines of the Organisation Services complaint procedure.

Skills and Qualifications

Essential Skills

• A minimum of five GCSE/GCE O levels at grades A-C / 9-4 or equivalent, including English and Maths or equivalent/higher qualification.
• At least one years’ experience of providing a face to face service to a diverse range of the public, which must include evidence of working with children and older people, in a customer focused environment.
• Experience of using current Information Communication Technology (ICT) for accessing, selecting and using information.
• Experience of working in a team environment.
• Good oral and written communication skills.
• Be able to work a mix of mornings, afternoons, evenings and weekends as required, both at base and in other service points as required.
• Have no criminal record which would prevent working with children and/or adults at risk.

Further Information

Work Time: Week 1 Rota Monday- Off Tuesday- Off Wednesday- 2pm-7pm Thursday-Off Friday- 10am-1:30pm Saturday-10am-1pm Week 2 Rota Monday-Off Tuesday-Off Wednesday-2pm-8pm Thursday-Off Friday-10am-1:30pm Saturday-Off