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Job description

Concern Worldwide (Northern Ireland) is looking for a highly motivated and dynamic Shop Manager on a Full time, permanent basis for our Andersonstown shop in Belfast. About Us: Concern Worldwide is a non-governmental, international humanitarian organisation dedicated to the reduction of suffering and working towards the ultimate elimination of extreme poverty in the world’s poorest countries. Our mission is to transform the lives of people living in extreme poverty. We work with 25 million people each year, in some of the hardest to reach and most fragile places. Places prone to conflict, natural disasters, climate change and extreme hunger. When an emergency strikes, we are among the first on the ground. We use our voice to bring the stories of extreme poverty to world leaders. About the role: To managing all aspects of the shop, including recruiting and leading the volunteer team in order to maximise the income generated for Concern’s work. You will be instrumental in making sure the shop is at the hub of the local community, ensuring a steady flow of donations and acting as the face of Concern Worldwide and raising public awareness of our campaigns. You will lead by example and be confident working within a fast-paced retail environment. You will contribute towards the success of the shop

Responsibilities

• Ensuring a high standard of customer service.
• Achieving targets to maximise income.
• Maintaining a high standard of visual merchandising.
• Actively recruit volunteers.
• Generate stock.
• Achieving expectations within campaign activities.

Skills and Qualifications

Essential Skills

• Achieving and exceeding targets through commercial awareness and business. acumen
• Management of staff/volunteers.
• Delivery of excellent customer service.
• Experience of stock management and replenishment.
• Proven track record of leading and working successfully in a diverse staff and/or volunteer team.
• Good interpersonal skills.
• Ability to communicate effectively with customers, donors and volunteers.
• Able to use own initiative, effectively organise and plan.
• Good written and numeric skills.
• Cash handling/banking.
• Good IT skills.
• Flexible approach to working hours and days including weekends and Bank Holidays as appropriate and when required.

Desirable Skills

• Experience in Charity Retail shop management.

Further Information

Equality, Diversity and Inclusion: Concern Worldwide encourages all qualified candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organisation. Concern is against all forms of discrimination and unequal power relations, and is committed to promoting equality. Concern Charity Retail in Northern Ireland: There are currently eight Concern shops in Northern Ireland. Two of these are bookshops, one in Derry/Londonderry and the second in Holywood Co. Down. One is our newest retail format, our Concern Boutique on the Lisburn Road with an elevated customer experience and product offering. The remaining five are standard charity shops, situated in Ballycastle, Newcastle, Ormeau Road, and the Antrim Road in Belfast. Conditions of Appointment It is the nature of this post that weekend working (Saturday) and occasional additional seasonal hours are part of the normal working week. Working hours will also involve some evening work to meet the needs of the post. Full time - 35 hours per week, permanent contract. Flexibility is required. Appointment will be subject to a six-month probationary period If you require a paper application form, please contact us. Salary: £25,907 - £28,786 full time - based on 35 hours Deadline: 25th July 2025. Due to the urgency of filling this position, Concern reserves the right to close the recruitment activity earlier if we have received applications, which match the role. We encourage you to apply as soon as possible to avoid a potentially earlier closing date. The successful post holder will be required to complete a Basic AccessNI check and sign a criminal records self-declaration form. Having a criminal record will not necessarily debar you from working with Concern Worldwide (NI). This will depend on the nature of the position, together with the circumstances and background of your offences.