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Job description

Concern Worldwide (Northern Ireland) is looking for a highly motivated and dynamic Shop Manager on a part time, permanent basis for our Antrim Road shop in Belfast. About the role: To managing all aspects of the shop, including recruiting and leading the volunteer team in order to maximise the income generated for Concern’s work. You will be instrumental in making sure the shop is at the hub of the local community, ensuring a steady flow of donations and acting as the face of Concern Worldwide and raising public awareness of our campaigns. You will lead by example and be confident working within a fast-paced retail environment. You will contribute towards the success of the shop.

Responsibilities

• Ensuring a high standard of customer service.
• Achieving targets to maximise income.
• Maintaining a high standard of visual merchandising.
• Actively recruit volunteers.
• Generate stock.
• Achieving expectations within campaign activities.

Skills and Qualifications

Essential Skills

• Experience in retail management experience to include:
• Achieving and exceeding targets through commercial awareness and business acumen;
• Management of staff/volunteers;
• Delivery of excellent customer service;
• Experience of stock management and replenishment.
• Proven track record of leading and working successfully in a diverse staff and/or volunteer team.
• Knowledge and skills to include:
• Good interpersonal skills;
• Ability to communicate effectively with customers, donors and volunteers;
• Able to use own initiative, effectively organise and plan;
• Good written and numeric skills;
• Cash handling/banking;
• Good IT skills.
• Flexible approach to working hours and days including weekends and Bank Holidays as appropriate and when required.

Desirable Skills

• Experience of Charity Retail shop management.