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Job description

The Dots Service Coordinator will play a vital role in ensuring the smooth and effective delivery of high-quality services for the Dots Social Enterprise. This position is responsible for coordinating service provision, managing the day-to-day operations of the Home & Life Assistance team, and maintaining efficient scheduling to meet client needs. The role involves direct liaison with clients and families, supporting service continuity, and overseeing administrative tasks such as rota planning, payroll processing, and billing coordination with the finance team. The coordinator will ensure that services are person centred and delivered with professionalism, empathy, and efficiency. While we're still small, this is an exciting opportunity to be part of something new with real potential to grow, your work will help shape the future direction of the service.

Responsibilities

• Manage the Dots Home & Life Assistant Team, overseeing performance, recruitment, and training while fostering a positive and supportive culture.
• Plan rotas, manage absences, and ensure staffing meets service needs, skill mix, and regulatory requirements.
• Serve as main client contact, managing enquiries, assessments, reviews, and complaints with empathy and policy compliance.
• Maintain accurate records, manage billing and payroll, and support audits to ensure service efficiency, accuracy, and compliance.
• Ensure regulatory compliance, support audits and reviews, and drive continuous service improvement and best practices.
• Provide cross-charity support, managing queries, coordination, admin tasks, events, and fundraising activities.

Skills and Qualifications

Essential Skills

• A recognised third level qualification in Health & Social Care, Management. and Leadership, Business Administration or a related discipline or five years experience in a care coordination role.
• Proven track record of managing or supporting teams.
• Experience in rota planning and workforce scheduling.
• Experience handling customer queries, complaints, and service reviews.
• High level of organisational and time management skills.
• Strong leadership and team management.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritise effectively under pressure.
• Attention to detail and accuracy in record-keeping and data entry.
• Confidence in handling sensitive or challenging conversations with professionalism and empathy.
• Competent in Microsoft Office (Word, Excel, Outlook).
• Ability to maintain confidentiality and uphold safeguarding principles.
• A full UK driving licence and access to a vehicle. Successful applicants will be subject to an Enhanced Access NI Check.

Desirable Skills

• NVQ/QCF Level 4 in Health & Social Care or Leadership and Management.
• Experience supporting the recruitment and onboarding of staff.
• Familiarity with digital billing and payroll systems.
• Understanding of long-term health conditions such as Dementia, Parkinsons etc.
• Familiarity with the health and social care sector, and an understanding of the needs and concerns of older adults and their families

Further Information

For a full application pack or further information please see www.meaap.co.uk/recruitment