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Job description

Career Opportunity WBR CREDIT UNION is a community based financial services provider who operates in the Warrenpoint, Burren and Rostrevor areas, serving the needs of almost 11,000 members. We are seeking to add to our team and recruit the position below: TELLER/Cashier (34.5 hrs. per week - Permanent Contract) The successful applicant will work as part of our member services team responsible for providing an excellent member services experience to both existing and potential new members. Download and complete application form here: https://www.wbrcu.com/news.asp?id=211 Completed applications should be returned to The Manager by email or post, by 4.00pm on Friday the 12th September 2025 Email: - manager@wbrcu.com Starting salary: To be discussed at interview DUTIES FINANCIAL TRANSACTIONS Processing cash, Cheque, Debit Card & Bacs Payments Issuing Loans and Share withdrawals, Disburse cash, cheque & bacs payments to members Recording all payments and receipts in members’ accounts. Assisting members with queries related to deposits, withdrawals, loan repayments and passbooks. Accurately balance till & float transactions daily. Managing allocated funds in accordance with established company procedures. Setting up/Amending Direct Debit & Standing Orders payment plans as per member instruction Reviewing Loan applications and approving same where these do not exceed Shares Scanning, filing and general office administrative duties MARKETING/PROMOTION Provide accurate information to members to enable them to decide which services/products would best suit their needs. Keep the front office clean and tidy so as to project a favorable image of the Credit Union. GENERAL Ability to develop and maintain an understanding of Credit Union services, systems and procedures. Ensure tellers’ booth has an adequate supply of forms, envelopes, passbooks etc. Update member profiles by processing all relevant forms to the database. Credit Control liaison review of Members accounts/Computer notes and advising Members of any arrears face to face at the Counter opportunistically Assemble and issue Welcome Pack to new members. Equality Statement: WBR Credit Union Ltd is an equal opportunity employer and applications are welcomed from suitably qualified candidates regardless of religious belief, political opinion, ethnic origin, gender, or disability Any other reasonable duties identified at any time by the Manager / Assistant Manager, with training provided where necessary

Responsibilities

• Serve as a direct point of contact for members. Provide a positive image of the organisation in all dealings with members and the general public.
• Open accounts for new members and informing them about the range of products and services available. Ensure all members receive excellent service and help with queries, concerns or complaints.
• Receive all deposits and loan repayments from members and to disburse all cash and cheque & electronics online payments. Interact with prospective customers and members to promote the Credit Union and its products/services.
• Advise members on the benefits of Loan Protection/Life Savings & Death benefit Insurance. Commitment to both personal and professional development by attending designated & online courses, seminars etc.
• Record and update confidential member information on the database. Ensure all deposits and payments are promptly recorded. Ensure all electronic and hard copies of records are promptly, accurately and securely filed.
• Adhere to established systems and operational procedures with regard to the Management and disclosure of confidential information and protection of personal and sensitive member information in accordance with Data Protection regulation.

Skills and Qualifications

Essential Skills

• Minimum 4 GCSE passes, to include English and Maths or an equivalent qualification e.g. NVQ level 2 including numeracy and literacy. Should have excellent IT skills and experience working in a computerised environment.
• Experience in cash handling, end of day balancing and administration roles. Excellent organisational, communication, and interpersonal skills.
• Working knowledge of customer care issues and responsibilities.

Desirable Skills

• Knowledge of Credit Union ethos, principles and operations.
• Preferably from a Financial Services background.
• Understand the business of the Credit Union, specifically, and the banking Industry, generally.

Further Information

Able to work Friday evenings and Saturday mornings Benefits: Free Life Assurance/Death in service cover (paying 5 times salary), accident and time limited critical illness cover. Inclusion in the company Sick Pay Scheme in line with length of service. Contributory Pension Scheme Equality Statement: WBR Credit Union Ltd is an Equal Opportunities Employer and applications are welcomed from suitably qualified candidates regardless of religious belief, political opinion, ethnic origin, gender or disability